FAQs

Do you accept payments by cash?

Our preferred method of payment for orders through the website is via secure Stripe payments or Paypal. We prefer not to receive cash for orders, as we can't guarantee it will reach us and we don't want you to be out of pocket. If you would rather not use online payments, please visit the contact us page and get in touch to discuss alternative ways of paying for your purchases :)


Do you accept payment via Paypal?

Our main payment method is through secure online payment merchant Stripe. Though we do now offer payments via Paypal. For more information on payments, please feel free to contact us.


My Country is not listed as a delivery zones, can I still order from you?

It may be that we haven't delivered to your part of the world yet and is not configured yet. Please get in touch if you have any specific delivery questions and we'll look into it for you.


The postage to my country seems rather high, is there an alternate postage method?

Unfortunately, due to the way our website works we can only create the postage in levels based on average spend and postage costs. Sometimes the postage will be slightly more or less than the cost we charge you. If you feel the postage is too much for the item ordered, please do get in touch and we can create a tailored quote for the item required and postage cost - email us here


Do you have any staff vacancies available?

We don't often have positions available. When we do we'll add them to our Jobs@Void page.


How do I return an item?

Depending on how you purchased your item will depend on how your item can be returned. If you purchased your item through our online shop see our Online Returns Policy, or for items bought in our Nottingham store see our Store Returns Policy. If you require any further information on returns please don't hesitate to get in touch by phone - 0115 952 0039 or by email.



If you can't find an answer to your question send us a contact us.