My transaction failed but my bank account has money taken?
When a transaction fails, no money is transferred to us. When a bank gets a request for payment the amount is put on hold while the transaction goes through checks for security and available funds. If the bank declines the payment, the amount is still kept on hold to make sure those funds are not used by another request. It sometimes takes a few hours or even a few days for your bank to release those funds. Rest assured that it is not possible for us to take money from your account if the transaction does not complete successfully. We therefore cannot refund a failed transaction, nor can we release the hold on your funds as it is your bank that has placed the hold on the amount in your account. If those funds do not become clear, please contact your bank for assistance with those matters.
Do you accept payments by cash?
Our preferred method of payment for orders through the website is via secure Stripe payments or Paypal. We prefer not to receive cash for orders, as we can't guarantee it will reach us and we don't want you to be out of pocket. If you would rather not use online payments, please visit the contact us page and get in touch to discuss alternative ways of paying for your purchases :)
Do you accept payment via Paypal?
Our main payment method is through secure online payment merchant Stripe. Though we do now offer payments via Paypal. For more information on payments, please feel free to contact us.
My Country is not listed as a delivery zones, can I still order from you?
It may be that we haven't delivered to your part of the world yet and is not configured yet. Please get in touch if you have any specific delivery questions and we'll look into it for you.
The postage to my country seems rather high, is there an alternate postage method?
Unfortunately, due to the way our website works we can only create the postage in levels based on average spend and postage costs. Sometimes the postage will be slightly more or less than the cost we charge you. If you feel the postage is too much for the item ordered, please do get in touch and we can create a tailored quote for the item required and postage cost - email us here
Do you have any staff vacancies available?
We don't often have positions available. When we do we'll add them to our Jobs@Void page.
How do I return an item?
Depending on how you purchased your item will depend on how your item can be returned. If you purchased your item through our online shop see our Online Returns Policy, or for items bought in our Nottingham store see our Store Returns Policy. If you require any further information on returns please don't hesitate to get in touch by phone - 0115 952 0039 or by email.
Do you sell Gift Vouchers?
We currently sell 2 types of gift voucher - On-Line and In-Store. At the moment, On-Line vouchers can only be spent online and In-Store ones can only be spent in our Nottingham store.
On-Line Gift Vouchers can be found here.
In-Store Gift Vouchers can be found here.
My order hasn't arrived yet, when should I expect it?
As a small shop with a very small team, at busy times it may take us up to 10 working days to get orders shipped. If you need your order for a specific date, please contact us first to make sure we can get the item to you in time. Orders can take varied amounts of time for Royal Mail to deliver your item. This can be due to seasonal rushes and customs issues. UK orders should arrive within 14 working days and International orders should arrive within 28 working days. Once an item has been shipped, the delivery is dealt with by Royal Mail and we have no control of how quickly they deal with your item.
If you can't find an answer to your question send us a contact us.